Ordering a Lifeline Alarm

Do you have questions about ordering a Lifeline Alarm? Please see below for answers to the most frequently asked questions about ordering a Lifeline Alarm. Order Online

Can I refer a friend?

Yes! Existing LifeConnect24 customers can refer a friend to our service by either contacting us directly or asking their friend to reference their name during an order. Both the customer referring and the person being referred will receive a £15 voucher for Marks and Spencer. Existing customers will receive a voucher for each new referral they make.

Can you offer a discount if I buy several Lifeline Alarms at once?

Yes.  We have offers available for individuals, charities or companies that need more than one alarm. Please call us on 0800 030 8999 for more details.

How can I add a second alarm user?

Adding a second alarm user is very simple. All you will need is a second pendant, which you can order online or over the phone on 0800 999 0400. We would also need details of the second user, which can be provided to us using an online or paper form.

How can we get a Lifeline Alarm?

To order a Lifeline Alarm, either click on the ‘order online‘ link at the top of this page or call LifeConnect24 free on 0800 030 8999.

How much does a new Lifeline Alarm cost?

Our annual plan is currently on special offer, wherein you pay for 9 months but receive 12 months of service at the low price of £203.99. This includes all the necessary equipment and the 24-hour monitoring of the service by our Response Team.

You can also choose a monthly plan at a cost of £22.67 a month, taken as a quarterly payment. All of our rental plans have an initial set up fee of £45.

How soon can it be set up?

All our alarms are sent via Royal Mail tracked 24-hour post. If you order before the cut-off time, your alarm will arrive the very next day. Cut-off times are 6:30pm Monday-Friday, 12:30pm Saturday, and 10:30am Sunday.

You will also need to complete our New Customer Form before using the alarm, but you can do this online while the alarm is on its way. Once you've placed your order, our Customer Service Team will give you all the help and information you need. After your alarm arrives, set-up can be completed in just a few minutes.

What are the options for renewing my personal alarm?

We recommend arranging a Direct Debit. It is the easiest way to make sure you never miss a payment and continue to be covered by our 24/7 personal alarm service. However, you can also pay over the phone by calling our customer service team, by sending a cheque in the post, or setting up recurring billing on your credit or debit card.

Your personal alarm plan will require renewal at the end of each payment period. For the Annual Plan, this is every 12 months. For the Monthly Plan, this is every 3 months.

To discuss your renewal options, get in touch with our customer service team by calling 0800 999 0400.

What is the minimum contract length?

For our monthly plans, the minimum contract length is 3 months, whilst the minimum contract length for our annual plans is 12 months.

When will my alarm arrive?

We offer free next-day delivery as standard - including weekends! If you order your LifeConnect24 alarm before 6:30 pm Monday-Friday, you will receive it the very next day. If you order before 12:15 pm on Saturday or before 10:15 am on Sunday, you'll receive your alarm the next day. All of our alarms are sent via a tracked delivery service for added security.

BRAND NEW: We also offer a same-day delivery and installation service! Call us to find out if this brand new service is available in your area on 0800 999 0400.

Will I own the Lifeline Alarm?

Regardless of which plan you choose, all of our alarms are provided on a rental basis. The price of the plan includes the hire cost of the equipment, the 24/7 monitoring of the system, and any technical support that may be needed for the duration of the plan.